Delete your account

Samona uses a single phone number as your identity across both apps — the Pro app for professionals and the customer app for people who book services. Because one identity can have both sides, how much is deleted is decided by our servers based on the shape of your account, not chosen by you, and the result is permanent.

This page explains what the app will ask you to do, what gets removed, what stays on file, and how long deletion takes.

You start deletion from Profile settings → Delete account — the same path in both the Samona Pro app and the customer app. From there:

• Confirm it is really you. For your safety, when your current session is not fresh enough we ask you to verify your phone with a one-time password (OTP) sent by SMS. An existing login session alone may not be enough.
• Receive a one-time deletion code. This code is shown exactly once and shared with no one. It expires within a few minutes.
• Confirm. Before you confirm, the app shows exactly what will be removed and what will stay.

Deletion is permanent and cannot be undone. Make sure you no longer need anything on the account before you confirm.

Which deletion applies to you is decided by the server:

• Professional surface only (PRO_PROFILE). When the same phone number also has a customer account, deleting from the Pro app removes only the professional side. Your customer account and phone number keep working, and you can continue booking services as a customer.
• Customer surface only (CUSTOMER_PROFILE). When the same phone number also has a professional account, deleting from the customer app removes only the customer side. Your professional account and phone number keep working.
• Entire identity (FULL_ACCOUNT). When the account exists only as one surface, deleting it removes the complete Samona identity — including your phone number — from both apps. After that, the number can be registered again as a brand-new account.

Depending on the scope above, deletion removes:

• Professional surface — your professional profile and its details, the services and skills you listed, uploaded verification documents and your profile photo, job alerts, job offers and declines linked to your professional side, and your saved notification token;
• Customer surface — your customer profile and its details, your profile photo, your saved addresses, and your saved notification token; and
• Entire identity — everything above, plus your phone number and sign-in, so the number no longer signs in to either app.

This happens across our database and storage, and is carried out by our servers on your behalf. That includes the files tied to the deleting surface — such as a selfie, verification documents, or a profile photo — from the storage service that holds them.

Some records are kept even after your account is deleted, because they are part of the safety and financial record of the people you dealt with:

• your jobs — including the job history that records who did what, when, and at what price;
• chat messages about those jobs;
• your earnings record;
• reviews and ratings you received;
• for a deleted customer, the booking history you placed; and
• an audit record of the deletion itself.

Your name and personal details are removed from these records and replaced with a neutral marker — “Deleted Professional” or “Deleted Customer” depending on the surface. Files that belong to someone else’s booking (such as job photos) are not part of your account and stay. To understand how long different categories of data are kept, see Section 13 of our Privacy Policy.

Most deletions finish in a few minutes, with one important exception:

• If you have bookings in progress — accepted, travelling, arrived, or in progress — deletion is deferred. You finish those bookings, while new bookings, matching, offers, and new job accepts stop the moment you confirm. Deletion completes automatically as soon as your active bookings end.
• While a request awaits confirmation, it expires after a few minutes. You can simply start again.
• If deletion hits a problem it cannot fix automatically, the app tells you to contact support and we will complete the deletion for you.

Whether your deletion was accepted immediately or deferred, the app keeps you informed until it is complete.

For anything on this page, contact us at samona.official9@gmail.com. Grievances may be addressed to our Grievance Officer, Nangana Mohanrao (registered proprietor), at the same email or the registered address set out in these Terms.