Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Samona website, customer application, and related services (collectively, the “Platform”), operated by SAMONA, a sole proprietorship registered in India (registration number UDYAM-AP-20-0114242), and your use of the Samona services made available through the Platform.

Throughout these Terms, “Samona”, “we”, “us”, and “our” refer to SAMONA. “Customer” refers to any person who requests a service through the customer application. “Professional” refers to an independent service professional who registers through the Samona Pro application. “User” refers to Customers and Professionals collectively.

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which explains how we collect and handle personal information. If you do not agree with any part of these Terms, you must not use the Platform.

The Platform is operated from India and is intended for use in India. If you access the Platform from outside India, you do so on your own initiative and are responsible for compliance with local laws.

To use the Platform, you must:

• be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher;
• have the legal capacity to enter into a binding agreement under Indian law;
• be located in, and use the Platform for services performed in, India; and
• not have been previously suspended or removed from the Platform.

When you register, you must provide accurate, complete, and current information, including a valid mobile number, and keep it up to date. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential. Notify us promptly at samona.official9@gmail.com if you suspect any unauthorised use of your account.

Accounts are personal and may not be transferred, sold, or shared. Profiles created by Professionals are maintained by the individual Professional and must reflect their genuine identity, skills, and experience.

If you register on behalf of a business or other entity, you represent that you are authorised to bind that entity to these Terms.

Samona is a technology-enabled marketplace that connects customers seeking everyday repair, maintenance, cleaning, and related services with independent service professionals in their area.

The Platform enables users to:

• Customers — describe the job they need, share location and details, and receive responses from nearby Professionals who choose to accept the request;
• Professionals — create a professional profile, define their skills, service area and availability, receive nearby job requests, and independently choose which requests to accept.

Samona facilitates discovery, communication, and scheduling between Users. Samona is not a party to the service agreement between a Customer and a Professional, does not perform the services itself, and does not employ, supervise, or control the working methods of Professionals.

Features described on the Platform, including verification steps and matching, are provided to help Users make informed decisions, but do not create guarantees beyond what is expressly stated in these Terms.

As a Customer, you agree to:

• provide a clear and accurate description of the work required, including any known hazards, access restrictions, or relevant property details;
• ensure that the service location is safe, accessible, and that you have all necessary rights and permissions for the work to be performed there;
• be present or reasonably available at the agreed time, or arrange for someone authorised to do so;
• treat Professionals with respect and refrain from abusive, discriminatory, or harassing behaviour;
• pay the agreed amount directly to the Professional in cash upon completion of the service, as described in Section 8; and
• use the Platform only for lawful purposes and for services that are legal in your jurisdiction.

You are responsible for checking that the service requested is appropriate for your circumstances, and for obtaining any permissions required for the work (for example, from a landlord or housing society) before a Professional attends.

As a Professional, you agree to:

• provide accurate information about your identity, skills, experience, and qualifications in your profile;
• hold and maintain any licences, registrations, or permissions required by applicable law for the services you offer;
• perform services with reasonable skill and care, in a professional and workmanlike manner;
• bring and maintain your own tools, equipment, and materials required for jobs, unless separately agreed with the Customer;
• communicate promptly with Customers about arrival times, estimates, and completion of work;
• behave honestly, respectfully, and non-discriminatorily towards all Users; and
• comply with all applicable laws, including labour, tax, and consumer-protection laws applicable to your work.

You are solely responsible for the manner and means of performing accepted jobs, for your own tax obligations arising from your earnings, and for any equipment or insurance you choose to carry.

Professionals are independent service providers, not employees, agents, partners, or franchisees of Samona. Nothing in these Terms, in any communication from Samona, or in the operation of the Platform creates an employment relationship, a partnership, or a joint venture between Samona and any Professional.

Professionals independently:

• choose their own working hours and availability;
• choose the service areas they cover;
• decide which job requests to accept or decline;
• determine their own prices, in agreement with Customers; and
• control the manner, method, and details of how services are performed.

Professionals are not entitled to any salary, wages, leave, pension, provident fund, insurance, or other benefits from Samona, and are responsible for their own statutory obligations, if any, as independent workers. Samona does not supervise Professionals or direct how they perform accepted jobs.

Customers and Professionals enter a direct service relationship with each other when a request is accepted. The contract for the service itself is between the Customer and the Professional.

A typical booking on the Platform works as follows:

1. The Customer submits a request describing the job, location, and preferred timing.
2. Samona may share the request with verified Professionals who are available and operate in the relevant area, based on factors such as proximity, availability, and profile completeness.
3. Each notified Professional may independently choose to accept or ignore the request. No Professional is obliged to accept any request, and Samona cannot guarantee that a request will be accepted, how quickly it will be accepted, or which Professional will accept it.
4. Once a Professional accepts, the Customer and Professional communicate through the Platform to confirm timing, scope, and price.
5. The Professional performs the service and marks the job complete; the Customer pays the Professional directly in cash.

Users are encouraged to keep communications and arrangements within the Platform so that a record exists if support is later needed. Samona may, from time to time, send reminders, status updates, and service-related notifications.

Customers pay Professionals directly, in cash, after the service is completed. Samona does not currently process, collect, hold, or mediate payments between Customers and Professionals.

Prices for services are determined by the Professional, or agreed between the Customer and the Professional (for example, an estimate given after inspecting the job). Any visit fee, estimate, or charge shown on the Platform is provided by the Professional. Samona does not set, verify, or guarantee prices.

Customers and Professionals are solely responsible for agreeing, collecting, and accounting for payments, including any cash handling, change, or receipts. Samona has no obligation to refund, reverse, or arbitrate payments made directly between the parties.

In the future, Samona may introduce additional payment methods, such as in-app digital payments, or charge platform fees to one or both sides of a transaction. Any such change will be communicated and will take effect only after these Terms are updated accordingly, and where required, after your consent.

At present, Samona charges no platform fee to Customers or Professionals. Professionals collect their service fees directly from Customers at the time of service, offline and in cash.

Customers should cancel a booking as soon as plans change, through the Platform or by informing the Professional directly. Professionals may decline or cancel an accepted request for reasonable cause (for example, illness, equipment failure, or a request outside their skills) and should notify the Customer promptly.

If a job is cancelled after a Professional has already travelled or begun work, any compensation for time or travel is a matter for agreement between the Customer and the Professional.

If a dispute arises between a Customer and a Professional — for example, about quality, scope, damage, or payment — the parties should first attempt to resolve it directly and in good faith. Samona may, at its discretion, provide limited facilitation or support, but Samona is not obligated to mediate, adjudicate, or decide disputes between Users, and is not liable for the outcome of any service or dispute.

Repeated or serious violations of these Terms — including fraudulent requests, abusive behaviour, or manipulation of the Platform — may result in account restriction or termination as described in Section 14.

Before a Professional can receive job requests, Samona may verify their identity and profile — for example by checking government-issued identification or other documents they provide. Verification helps deter fraud and supports trust on the Platform.

Verification is not an endorsement, certification, or guarantee. It does not confirm that a Professional is skilled, honest, safe, insured, or free of criminal history, and it does not amount to a recommendation by Samona. Verification checks are limited to the documents and information made available to us at the time.

Customers must exercise their own judgement before letting anyone into their home or property, including checking the Professional’s in-app profile, ratings, and reviews, and discussing the job scope and price in advance. Samona does not perform background checks, skill assessments, or on-site inspections of any Professional’s work.

Verification status may change over time, and Samona may re-request documents or withdraw verification where information expires, appears inconsistent, or cannot be confirmed.

Samona aims to keep the Platform safe and respectful, but the quality and safety of any service depend on the individuals involved. Users agree to:

• perform or receive services honestly and with reasonable care;
• disclose relevant risks (for Customers: hazards, pets, fragile items, restricted areas; for Professionals: delays, limitations of the job, sub-contracting if ever agreed);
• avoid discriminatory behaviour based on religion, caste, gender, disability, or any other protected characteristic;
• respect property, privacy, and personal safety at all times; and
• report safety concerns, misconduct, or policy violations to Samona promptly.

Professionals who bring assistants or sub-contractors to a job remain fully responsible for their conduct and work. Customers should not request services that are illegal, unsafe, or outside what a Professional reasonably offers on their profile.

Ratings and reviews reflect the experience of individual Customers and are provided to help the community make informed choices. They are not warranties of future performance.

Users must not, and must not attempt to:

• provide false, misleading, or fraudulent information, including fake profiles, fake jobs, or doctored verification documents;
• impersonate another person or misrepresent affiliation with any person or entity;
• harass, abuse, threaten, stalk, or discriminate against any user or third party;
• solicit bookings or payments outside the Platform in a way that circumvents these Terms or any future platform fees;
• use the Platform for any illegal purpose, or for services that are unlawful, exploitative, or harmful;
• scrape, crawl, index, or copy Platform content or data by automated means without our prior written consent;
• reverse engineer, disrupt, overload, or interfere with the operation or security of the Platform;
• upload malware, or attempt to gain unauthorised access to any account, system, or data;
• create multiple accounts to manipulate ratings, requests, or verification; or
• harvest other users’ personal information for purposes outside the Platform.

Breach of this section may result in immediate suspension or termination of the account and may be reported to law enforcement authorities.

The Platform — including its software, design, logos, trademarks, text, graphics, and all underlying technology — is owned by Samona or its licensors and is protected by Indian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Platform, and you may not use our trademarks without prior written permission.

You retain ownership of content you submit to the Platform — for example your name, profile details, photos, job descriptions, and reviews. By submitting content, you grant Samona a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, and display that content as reasonably necessary to operate, improve, and promote the Platform, consistent with these Terms and our Privacy Policy. You can request removal of your content by contacting us, subject to our legal retention obligations.

Feedback or suggestions you provide may be used by Samona unrestrictedly, without obligation or compensation to you.

You may stop using the Platform at any time and may request account deletion as described in our Privacy Policy. Professionals can request deletion of their account in the Samona Pro app and Customers in the customer app (Profile → Delete account), after verifying themselves with a fresh one-time code where required; details of what the deletion removes are set out in the Privacy Policy. The Privacy Policy also describes our automated data-retention cleanup and the records that may ever be deleted automatically.

Samona may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe that you:

• have violated these Terms or our Privacy Policy;
• pose a safety risk to other users, or are the subject of credible complaints or legal risk;
• provided false information during registration or verification;
• have been inactive for an extended period; or
• are required to be removed by applicable law or a lawful order of a competent authority.

Where circumstances permit, we will notify you of the reason for suspension or termination and, where applicable, provide a way to respond or appeal at samona.official9@gmail.com.

Termination does not affect obligations that arose before it took effect. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and governing law — remain in force after your account closes.

The Platform relies on third-party infrastructure to operate, such as cloud hosting and notification services (for example, Supabase, which currently powers storage of website waitlist submissions). These providers process data on our behalf under their own terms and security practices.

The Platform may also contain links to third-party websites, tools, or content that are not owned or controlled by Samona. We are not responsible for the availability, accuracy, or practices of such third parties, and any interaction with them is at your own risk.

Professionals may use their own third-party tools, parts, software, or materials in performing services. Their use of such resources is the Professional’s responsibility, and Samona is not liable for products or services supplied by third parties.

Disclaimer. The Platform is provided on an “as is” and “as available” basis, to the fullest extent permitted by law. Samona expressly disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, Samona does not warrant that:

• the Platform will be uninterrupted, error-free, or available at all times;
• Professionals, profiles, reviews, or verification results are accurate, complete, or reliable;
• services will meet your expectations, be performed on time, or be free of defects, damage, or injury; or
• the Platform is free of viruses or other harmful components.

Limitation of liability. To the maximum extent permitted by applicable law, Samona — including its proprietor, employees, and agents — shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Platform or any service arranged through it.

Independent Professionals. Services offered through the Platform are provided by independent Professionals who operate on their own account and are not employees of Samona. Professionals are responsible for the manner and quality of the services they provide, and Samona does not guarantee their performance, workmanship, or outcome. This Section does not exclude liability that Samona may have under applicable law for its own acts or omissions.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence, or any rights you may have under applicable consumer protection law, including the Consumer Protection Act, 2019.

Professionals are responsible for claims relating to the services they provide, including quality, damage, or compensation, and you may raise such matters directly with the Professional concerned. Nothing in these Terms limits any claim you may have against Samona under applicable law, including for a breach of Samona’s own obligations under these Terms.

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Samona and its proprietor, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Platform;
• any service you request or perform through the Platform;
• your content or submissions;
• your violation of these Terms or the Privacy Policy; or
• your violation of any law or third-party rights, including intellectual property rights.

This obligation survives termination of your account and your use of the Platform.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in India.

If you have a concern or dispute, we encourage you to contact Samona support first so that we can try to resolve the matter informally.

If the matter cannot be resolved informally, you may pursue the dispute before the courts of competent jurisdiction in India, or before any other forum that is legally competent to hear it, in accordance with applicable Indian law.

Nothing in these Terms limits the rights you may have as a consumer under applicable consumer-protection law, including the right to approach consumer forums established under the Consumer Protection Act, 2019.

We may update these Terms from time to time to reflect changes in our services, business model, or applicable law. When we do, we will revise the “Last updated” date at the top of this page.

For material changes — for example, the introduction of platform fees or new payment methods — we will provide additional notice through the Platform or by other reasonable means, and where the law requires it, we will obtain your consent before the change takes effect.

Your continued use of the Platform after an update becomes effective constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and may request account deletion.

These Terms are issued by:

SAMONA
Sole Proprietorship (Udyam Registration Number UDYAM-AP-20-0114242)
Registered proprietor: Nangana Mohanrao

D No. 32-9-2/1, Amaravati Foundation Office
Madhu Gardens, Dasari Lingiah Street
Vijayawada, NTR District, Andhra Pradesh – 520010, India

For questions about these Terms, your account, or to raise a concern, contact us at samona.official9@gmail.com.

Grievances may be addressed to our Grievance Officer, Nangana Mohanrao (registered proprietor), at samona.official9@gmail.com or at the registered address set out above.

For how we handle personal information, including your rights and how to request account deletion, please see our Privacy Policy.